Hello, we are Urth. Our business is registered under our former brand name Gobe Corp Pty Ltd (ABN  35 163 651 081), a company registered in Australia. Our HQ is at 5/74 Centennial Circuit, Byron Bay, NSW, 2481.

When you shop with us, access our services or websites, the terms outlined on this page apply. It sets out in plain language what we expect from you and what you can expect from us, and it includes some helpful info too. Our terms and conditions are kept relevant and up to date, so please check back in before you shop, as the latest version overrides any previous versions. If you can’t find an answer you seek, please reach out to our Customer Support team so they can help you.

 

Lifetime Warranty

We believe the best way to make a product sustainable is to make it last a lifetime or more. We are conscious that humans are consuming our planet’s natural resources at a disastrous rate and our lifetime warranty and tree planting initiative help reduce our impact.

We use the highest quality materials in production coupled with precise manufacturing processes, but bad things happen to good people (and products) and rarely some individual products may fail. If your Urth product fails due to a manufacturing defect (not including general wear and tear), we will replace it. To make a lifetime warranty claim, fill out our return product form and our customer support team will be able to help out.

 

Your responsibilities

To shop with us, you need to be at least 16 years old and have a credit or debit card that we accept, and be authorised to use it.

 

Placing an order

On your transaction history and invoice, you will see Gobe Corp Pty Ltd (ABN  35 163 651 081) of 5/74 Centennial Circuit, Byron Bay, NSW, 2481. Please reach out to our Customer Support team if you have any invoice or payment questions.

When you successfully complete an order, you will receive a confirmation email acknowledging your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on your card to complete the order. We only accept your order once payment has been approved and we have debited the payment card.

Very occasionally, we may need to refuse or cancel an order or freeze or close an account (even if we have previously confirmed your order). We will only do this if we notice unusual activity with an order or account. If this happens to you and you think we’ve made a mistake, please get in touch with our customer support team and they’ll be happy to chat to you about it.

 

Prices and descriptions

Urth is staffed entirely by very human people and, occasionally, we make mistakes. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it. Prices include VAT and GST for relevant regions.

Depending on your total order amount or the delivery option you choose, delivery costs may also be charged and will be clearly shown during the checkout process. Your credit or debit card provider may charge currency conversion or other fees in relation to your order. You should check with the issuer of your credit or debit card for details of any such fees – this is out of our control.

 

Delivery

Before you finalise your order, you can choose free standard shipping, or express shipping at an additional cost. Please note that the indicative timings provided are only estimates and can be affected by local circumstances such as postal or logistics delays or horrid weather. See our Delivery & Shipping page for more info, or get in touch with our customer support team if you have any issues or questions.

 

Returns and refunds

Our returns policy is simple. You can lodge a claim within 30 days of receiving your order and the return package is your responsibility until it is delivered to us, so we recommend tracked shipping.

 

 A few things to note

1. 30 days

You’re welcome to return Urth products for any reason within 30 days of receiving your order. To avoid disappointment, please note that returns claims for non-defective products made outside this time will not be processed.

 

2. Refunds

To be refunded for your product, you need to return the product and packaging in unused, original condition in an unmarked, intact state. All items, including cleaning cloths, must be included. Products that are not in this condition cannot be refunded. Please note that return shipping costs will not be refunded, and you also need to cover shipping costs for the new item.

 

3. Exchange

Exchanges are permitted within 30 days of purchase. The item(s) must be returned in unused, original condition with all packaging in an unmarked, intact state. Once the exchange request is approved, the exchange order will be shipped to you. Please be aware exchange orders are not eligible for return due to system restrictions.

 

4. Faulty goods

If you believe your product is faulty, please do not return the item. Instead, please contact our Customer Support Team and attach proof (photo or video) of the defective issue, without this we cannot assess your claim. If deemed defective you will receive a replacement free of charge, this applies to the lifetime of your product.

 

5. Track your return

Please note that we can not take responsibility for return deliveries. To avoid your package going missing, we recommend you use registered or tracked shipping because parcels remain your responsibility until they are delivered to Urth.

 

6. Make a returns claim

So we can help you as quickly as possible, please visit our returns page.

 

What happens if I want to return an order paid for using Afterpay?

If you've placed an order with Afterpay, your payment is split into 4 equal amounts. If you return an item within 30 days of purchase, we'll give you a full refund. Urth has no liability to you for these instalments or any additional charges incurred, so make sure to pay them off in full.

 

Original condition

All returned items should be sent back to us in their original condition together with the original packaging in as-new, resellable condition. If an item is returned to us used or damaged or in an unsellable condition, we won’t be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). Alternatively, at our sole discretion, we may choose to issue a store credit or reduce your refund to reflect any reduction in the value of an item.

  

Liability disclaimer

Urth is not liable for, and no measure of damages will, under any circumstances, include special, consequential, incidental, indirect, or punitive damages. Nor will it include any damages for loss of profits, revenue, goodwill, anticipated savings or loss or corruption of data, whether in contract, under statute, tort (including negligence), in equity, under an indemnity, based on fundamental breach or breach of a fundamental term or on any other basis, whether or not such loss or damage was foreseeable and even if advised of the possibility of the loss or damage.

 

Discount codes

From time to time, we may send you discount codes. Remember, it’s up to you to enter the code at checkout and discounts cannot be retroactively applied. If you’re given a unique discount code, we recommend you keep it secret as it will be restricted to a single usage. If we think a discount code has been misused in any way, we can cancel it and/or close your account without warning.

 

Gift cards

If you’re buying someone else a Urth gift card, please make sure you get their email address correct. If you get it wrong and the gift card is emailed to someone else who uses it, we cannot replace or refund it. Urth reserves the right to cancel any gift cards at its discretion where fraud or misuse is suspected.

 

Urth mobile SMS Program

The Urth mobile message service (the "Service") is operated by Gobe Corp Pty Ltd (“Urth”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. We may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply. Text messages may be sent using an automatic telephone dialing system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If you have opted in, the Service provides updates, alerts, information, promotions, specials, and other marketing offers (e.g., cart reminders) from Urth via text messages through your wireless provider to the mobile number you provided. Message frequency varies. Text the single keyword command STOP to cancel at any time. You'll receive a one-time opt-out confirmation text message. If you have subscribed to other Urth mobile message programs and wish to cancel, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, email support@urth.co.We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages. The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages, including, without limitation, notifying us immediately if you change your mobile number.You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages or costs arising from your use of the Service or from you providing us with a phone number that is not your own. You agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

 

Your information

Our Privacy Policy explains how we’ll use your information. If your details change, remember that you need to update them in your Urth Account so you can continue receiving our best. You can also update your communications preferences there.

 

Things you shouldn’t do

You must not misuse or tamper with our websites or other services (“Websites”) (e.g. hack, implant any viruses, logic bombs or other technologically harmful material or carry out denial of service attacks) or otherwise meddle with any aspect of our websites. You must not scrape or steal any of our customers’ data or our data. Doing any of these things will be reported along with all and any information about the perpetrators to relevant authorities.

Mischief makers kindly note: you agree to indemnify and hold harmless Urth, its directors, employees and contractors, and affiliates, from any and all third-party claims, liability, damages and or costs (including, but not limited to, legal fees) arising from your use (or misuse) of our products or websites or your breach of our terms and conditions.

 

Intellectual property, software and content

Urth owns or has permission to use the intellectual property rights of its websites and their contents. These rights are protected in every region around the world. All rights are reserved and any infringement will be pursued with appropriate legal action. You may not use the Urth logo, brand, brandmark or trademark (or anything similar) without our written permission from one of Urth’s directors.

 

Linking to our websites

You can link to our websites in a way that’s fair and legal and provided it’s non-commercial and doesn’t damage or take advantage of our reputation. You may not link in a way that suggests any form of approval or endorsement by Urth where none exists. Our Website must not be framed on any other site without our permission.

 

Complaints and concerns

Bad things happen to good people and you may want to get in contact with us. If that is the case, please contact our Customer Support team – it is their job to work with you to resolve any issues or concerns you may have.

 

Legal notes

We have the right to amend, remove or vary our services and/or any part of the website (including our T&C) at any time.

 

User-generated content terms and conditions

If we have asked you to feature your content on our social media channels or website and you have responded with written permission or by responding with the required hashtag (such as #Yes) you agree that:

• we can use your social media handle and the content on our websites and/or on any of Urths’ social media platforms (including but not limited to Instagram, Facebook and Pinterest).
• we can edit, crop, or modify the content to best fit our use.

 

You promise that you:

• have the permission of everyone in the content
• have the right to grant Urth the above rights
• are at least 16 years of age.

If you (or anyone in the content) asks us to remove the content, we will remove it from the social media accounts we own. You understand that other users of these social media platforms can also share and make use of the content once posted and acknowledge that this is beyond our control. If you do not want to grant the permissions set out above then please do not give us consent to use the Content.

 

Competition terms and conditions

• Urth Giveaway (Outsider)
  MAY 2023